Refund policy

Refund Policy — ARZ Decor

Last updated: October 20, 2026

At ARZ Decor, we carefully prepare orders to provide you with a good shopping experience. Refunds are available only for products that arrive damaged, defective, or incorrect, subject to verification.

1. Eligibility for a Refund

You may request a refund if:

Your product arrives damaged.
Your product has a manufacturing defect.
You receive a product different from the one you ordered.

Refunds are not offered for change of mind, incorrect customer selections, or other reasons unrelated to a damaged, defective, or incorrect item, except where required by applicable law.

2. How to Request a Refund

Please contact us within 48 hours of receiving your order and provide:

Your order number.
Clear photos or a video showing the damage, defect, or incorrect item.
A brief description of the issue.

We will review your request and confirm whether it qualifies for a refund. Please do not return the product before contacting us and receiving instructions.

3. Returning the Product

For approved refund requests, the product may be returned through an arranged courier reversal order or another return method confirmed by ARZ Decor.

The refund will be processed through an online bank transfer under either of the following conditions:

Product received: Once we receive and verify the returned product, we will arrange your refund.
Courier handover video provided: If the return is arranged through a reversal order, you may provide a clear video showing the product being handed over to the courier rider. After reviewing and accepting the video as proof of handover, we may process the refund without waiting for the product to reach us.

4. Refund Method and Processing

All approved refunds are issued through online bank transfer. You must provide accurate bank account details to receive your refund.

Processing may take additional time for verification or bank processing. We will communicate with you if further information is required.

5. No Exchanges

ARZ Decor does not offer product exchanges. If your item qualifies under this Refund Policy, the available resolution is a refund, subject to verification and applicable law.