Terms of service

Terms of Service — ARZ Decor

Last updated: October 20, 2026

1. Overview

This website is operated by ARZ Decor. Throughout the website, the terms “we,” “us,” and “our” refer to ARZ Decor. We provide this website, including its content, products, and services, subject to these Terms of Service.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

2. Eligibility and Use of the Website

You agree to use our website for lawful purposes and to provide accurate information when placing an order. You must not misuse the website, attempt unauthorized access, or engage in activities that could disrupt our services or harm our business or customers.

3. Products and Product Information

ARZ Decor sells home decor and related products to customers in Pakistan.

We make reasonable efforts to display product descriptions, images, colours, and details accurately. However, colours and appearance may vary slightly depending on your screen, lighting, photography, or the materials used.

Product availability may change without notice. We reserve the right to correct errors in product descriptions or listings.

4. Orders and Order Confirmation

Placing an order through our website constitutes a purchase request. We may contact you to confirm your order and delivery details before dispatch.

We reserve the right to decline or cancel an order where necessary, including in cases of incorrect pricing, unavailable products, suspected fraudulent activity, or inaccurate order information. If payment has already been received for a cancelled order, we will arrange an appropriate refund where applicable.

Please ensure your name, phone number, and delivery address are accurate when placing an order.

5. Prices and Payments

Prices are displayed on our website and may change without prior notice. The price applicable to your order will generally be the price displayed when you place it, subject to correction of genuine errors.

Available payment methods, including Cash on Delivery where offered, will be displayed during checkout. Customers are responsible for providing accurate payment information and completing payment as required.

6. Shipping and Delivery

We arrange delivery within Pakistan, subject to courier service availability. Delivery estimates are approximate and may vary depending on location, courier operations, public holidays, or other circumstances beyond our control.

Please ensure your delivery details and contact number are correct. For further details, please review our Shipping & Delivery Policy.

7. Refund Policy

Refunds are available only for products that arrive damaged, defective, or incorrect, subject to verification and applicable law.

ARZ Decor does not offer product exchanges or refunds for change of mind or other reasons unrelated to a qualifying product issue, except where required by applicable law.

Approved refunds are issued through online bank transfer. A refund may be processed after we receive and verify the returned product or, where a courier reversal order is used, after we review and accept clear video proof that the product has been handed over to the courier rider.

Please refer to our Refund Policy for complete details and instructions.

8. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, and courier companies. Links to external websites may also be provided for convenience.

We do not control third-party websites and are not responsible for their content, policies, or services. Your use of third-party services may be subject to their own terms and policies.

9. Limitation of Liability

To the extent permitted by applicable law, ARZ Decor will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or customer rights that cannot lawfully be excluded or limited under applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any revised version will be published on this page with an updated date. Continued use of our website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.