Shipping policy

Shipping & Delivery Policy — ARZ Decor

Last updated: October 20, 2026

1. Delivery Coverage

ARZ Decor delivers home decor products across Pakistan, subject to courier service availability in the customer's area.

2. Delivery Time

Orders are generally delivered within 3–5 working days after dispatch. Delivery times may vary depending on the destination, courier operations, public holidays, weather, or other unforeseen circumstances.

3. Shipping Charges

ARZ Decor offers free nationwide delivery on eligible orders, as indicated on our website or in our promotional offers.

4. Order Confirmation

We may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch. Please ensure your phone number and delivery address are accurate to help avoid delays.

5. Cash on Delivery

Cash on Delivery (COD) may be available in eligible locations. Customers should keep the required payment ready when receiving their parcel.

6. Open-Parcel Delivery Policy

Open-parcel delivery is not available. Customers cannot open or inspect their parcels before accepting delivery and completing payment, where applicable.

If you would like to see the product in more detail before placing an order, you may contact us on WhatsApp to request clear product photos or a video.

We encourage customers to clarify any product-related questions before placing an order.

7. Order Dispatch and Tracking

Once your order has been dispatched, tracking details may be provided where available. If you need help checking your shipment status, please contact our support team.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information. Incorrect addresses, unavailable recipients, or courier service limitations may result in delays or failed delivery attempts.

9. Damaged, Defective, or Incorrect Orders

If your parcel arrives damaged, contains a defective product, or includes an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.

We will review your request according to our Refund Policy. Refunds are available only for eligible damaged, defective, or incorrect items, subject to verification and applicable law. ARZ Decor does not offer product exchanges.